Asian Banking & Finance reports that United Overseas Bank (UOB) has launched online booking for in-branch appointments in Singapore, up to 10 days in advance, covering more than 25 services. Branches will dedicate at least two counters to booked customers. In UOB's eight-week pilot across six branches, booked customers waited an average of around seven minutes versus a 15-minute wait for walk-ins, the bank said.
In a guest column for The King City Rustler, Mee Memorial Healthcare System CEO Rena Salamacha describes the system's online appointment tool for primary care patients. It offers text reminders, intake forms and refill requests, and covers wellness visits and same-day minor issues. It excludes chronic disease management and behavioral health evaluations, and phone booking remains available. This is an opinion piece, not a study.
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